Frequently Asked Questions

Creating a memorial is simple! Click the "Create a Memorial" button, fill in basic information about your loved one (name, dates, and a photo), and you'll have a beautiful memorial page in minutes. You can always add more content like biography, photos, videos, and timeline events later.

Yes! Basic memorials are completely free. We offer premium plans with additional features like ad-free experience, more storage space (up to 10GB), custom domains, and advanced analytics for those who want them. Free accounts include 1GB storage and all core memorial features.

At minimum, you'll need the full name of your loved one, birth date, passing date, and a photo. You can also add an obituary, biography, timeline events, photos, videos, and location information. Don't worry - you can always add more content later!

We understand that some families want to prepare memorials in advance. Yes, you can create a memorial that remains private until you're ready to publish it. This allows families to plan ahead during difficult times.

Yes! You can edit any part of the memorial at any time. Add or remove photos, update biographical information, add timeline events, moderate tributes, and change privacy settings. As the memorial owner, you have full control over the content.

Go to your memorial dashboard and click "Invite Contributors". You can send email invitations to family members with different roles: Admin (full control), Editor (can add content), or Contributor (can leave tributes and upload photos).

Yes! You can assign multiple family members as administrators. This is especially helpful for large families where multiple people want to help manage the memorial. Simply invite them with "Admin" privileges.

If you delete your account, any memorials you created will need to be transferred to another family member first. We don't delete memorials automatically to preserve memories. Please contact support if you need to transfer ownership.

Absolutely! You can set privacy to: Public (anyone can view), Link-only (only people with the link), Invite-only (only invited users), or Family-only (only family members you specify). You're in complete control of who can view and contribute.

We take data security seriously. We use SSL encryption for all data transmission, store data in secure data centers, and regularly conduct security audits. We never sell your personal information to third parties.

Yes! You can change privacy settings at any time. If you initially made a memorial public and later want to restrict access, simply go to memorial settings and choose a more private option. The change takes effect immediately.

Click the "Report" button on any tribute, photo, or comment that violates our community guidelines. Our moderation team reviews reports within 24-48 hours and takes appropriate action. For urgent issues, contact support directly.

Every memorial automatically generates a unique QR code. You can find it in the "QR Code" section of your memorial dashboard. Download and print it, or order a durable, weatherproof QR code plaque for gravesite installation.

For gravesite installation, we recommend using weatherproof materials like UV-resistant vinyl, metal, or ceramic plaques. Standard paper will deteriorate quickly outdoors. We offer high-quality, durable QR code plaques through our store.

Yes! Visitors can scan the QR code and view the memorial without creating an account. However, to leave tributes or upload photos, they'll need to sign up (it's free and takes less than a minute).

Yes! Premium accounts include QR code analytics showing how many scans your code receives, when they occur, and approximate locations. This helps you understand how many people are visiting the memorial.

You can upload photos (JPG, PNG, GIF), videos (MP4, MOV, AVI), and audio files (MP3, WAV). Premium accounts support larger file sizes and more storage. All media is optimized for web viewing while maintaining quality.

Free accounts include 1GB of storage, which typically holds hundreds of photos. Premium accounts offer up to 10GB of storage. There's no limit on the number of files, just total storage space.

Yes! Simply paste the YouTube or Vimeo URL when adding a video, and it will automatically embed. This saves storage space and allows you to share existing tribute videos.

We recommend JPG or PNG format with dimensions of at least 800x600 pixels for best quality. Portrait orientation works best for profile photos, while landscape is ideal for cover images and gallery photos.

As a memorial admin, you can approve, edit, or delete guestbook entries. Go to the "Tributes" section of your dashboard to manage entries. You can choose to require approval for all new tributes or allow automatic posting.

Yes! You can reply to guestbook entries to thank visitors for their kind words. Replies appear below the original tribute and can be seen by all visitors, creating a meaningful conversation of remembrance.

Visitors can light virtual candles or leave virtual flowers as a sign of remembrance. These appear on the memorial page and can be accompanied by a short message. It's a beautiful way for people to show they're thinking of your loved one.

Yes! Premium accounts can export all guestbook entries as a PDF or CSV file. This is perfect for creating a keepsake book of all the beautiful messages and memories shared.

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, M-Pesa, and bank transfers for premium plans. All payments are processed securely through industry-standard payment processors.

Log into your account, go to "Settings" > "Subscription", and choose the premium plan that fits your needs. You'll be guided through the payment process. Premium features activate immediately after successful payment.

Yes! You can cancel your premium subscription at any time from your account settings. Your premium features will remain active until the end of your current billing period, then your account will revert to the free plan.

We offer a 14-day money-back guarantee for new premium subscriptions. If you're not satisfied, contact us within 14 days of purchase for a full refund. After 14 days, refunds are considered on a case-by-case basis.

iLive works best with the latest versions of Chrome, Firefox, Safari, and Edge. We support Internet Explorer 11 with limited functionality. For the best experience, we recommend using an up-to-date modern browser.

Yes! iLive is fully responsive and works beautifully on mobile browsers. We also have iOS and Android apps available for download from the App Store and Google Play Store for an even better mobile experience.

You can contact us through the Contact page, email support@ilive.app, or use the live chat feature available during business hours. We typically respond within 24-48 hours, often much sooner.

First, try clearing your browser cache and refreshing the page. If problems persist, contact support with details about the issue, what browser you're using, and screenshots if possible. Our technical team will help resolve the issue promptly.