How Can We Help You?
Find answers, guides, and support for all your memorial needs
Popular Topics
Creating a Memorial
Step-by-step guide to create a beautiful memorial page
QR Code Setup
How to get and use your memorial QR code
Sharing & Invitations
Invite family and friends to contribute
Privacy Settings
Control who can view and contribute
Uploading Media
Add photos, videos, and audio tributes
Managing Tributes
Approve and respond to guestbook entries
Featured Guides
Creating a Beautiful Memorial
Learn how to create a memorial that truly honors your loved one with photos, stories, and memories.
Read GuideUsing QR Codes at Gravesites
Guide to printing and installing QR codes so visitors can access the memorial from anywhere.
Read GuideManaging Guestbook Tributes
Learn how to moderate, respond to, and appreciate tributes from family and friends.
Read GuideTips for Writing an Obituary
Guidelines and examples for writing a meaningful and memorable obituary.
Read GuideBrowse by Category
Getting Started
- How to create your first memorial
- Understanding memorial types
- Setting up your profile
- Inviting family members
Memorial Management
Media & Content
- Uploading photos and videos
- Video requirements and tips
- Writing a meaningful obituary
- Adding music and audio
Tributes & Guestbook
QR Code & Gravesite
- How to get your QR code
- Printing and installing QR codes
- QR code materials and durability
- Tracking QR code scans
Account & Billing
Troubleshooting
Frequently Asked Questions
How long does it take to create a memorial?
Creating a basic memorial takes just a few minutes. You can create a memorial with the basic information and then add more content over time.
Is iLive free to use?
Yes! Basic memorials are completely free. We offer premium plans with additional features like ad-free experience, more storage, and custom domains.
Can I control who sees the memorial?
Absolutely. You can set privacy to Public, Link-only, Invite-only, or Family-only. You control who can view and contribute to the memorial.
How does the QR code work?
Each memorial gets a unique QR code. You can print it and place it at the gravesite. Visitors scan it with their phone to instantly access the memorial page.
Can multiple family members contribute?
Yes! You can invite family members with different roles (Admin, Editor, Contributor) to help manage and contribute to the memorial.
How long are memorials kept?
Memorials are kept forever. We are committed to preserving memories for generations to come. Premium plans include additional backup features.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, M-Pesa, and bank transfers for premium plans.
Can I edit the memorial after it's created?
Yes, you can edit any part of the memorial at any time - add photos, update information, add timeline events, and more.
Video Tutorials
How to Create Your First Memorial
Step-by-step guide to creating a beautiful memorial page
5:23Setting Up Your Memorial QR Code
How to print and install QR codes at gravesites
3:45Managing Guestbook Tributes
Moderating and responding to tributes
4:12Still Need Help?
Our support team is here to assist you with any questions or concerns you may have.